Policies, Fresh Flower Guarantee, and Flower Deliveries to Eugene, Oregon

 

Guaranteed Fresh Flowers

At Foxbound Flowers, we're passionate about bringing the best flowers to you, so you can celebrate the joy and beauty of every day.  We're so sure our product is fresh, that we guarantee it for 3 days.  If your fresh flowers don't last for 3 days, we'll replace them.

Although we do everything we can to ensure freshness, please remember that flowers are perishable, and can be affected by many things in their environment before and after they are cut including (but not limited to) temperature, humidity, weather, care and handling, cigarette smoke, etc.   If your flowers do not last for 3 days, please remember the following:    

  • Flowers can only be replaced if Foxbound Flowers is contacted by the recipient of the arrangement.
  • Foxbound Flowers must be contacted within 3 days of receiving the flowers. We will not replace any arrangements if contacted after the 3 day guarantee window. 
  • Fill out a contact form here.  Please include your name, address, a phone number (so we can reach out to you), OR call 877-755-2867.  
  • You may be asked to provide photos of your arrangement- this helps us diagnose problems to ensure that they are corrected in the future.  
  • You will be required to return the original arrangement, with the original vase (we'll pick it up when we deliver the fresh one).  
  • Because our inventory is always changing due to local product availability, your replacement flower arrangement may be different than the original, but equal in value.

Proper care is important in order to get the most from your fresh flowers. Please read our Flower Care page for information on getting the longest vase life from your flowers.

 

Flower Deliveries in Eugene, Oregon and Springfield, Oregon

Foxbound Flowers delivers Monday-Saturday 9am-5pm.  We can't accommodate exact delivery times.  We can not issue refunds for arrangements that required a specific delivery time.  If you're arrangement is time sensitive, PLEASE CALL 877-755-2867 to inform a florist.

Standard delivery fee ($11.99) is applied to all deliveries within a 7 mile radius of the Foxbound Flowers studio (1262 Lawrence Street Eugene, Oregon 97401), which includes most (but not all) of Eugene, Oregon and Springfield, Oregon (97401, 97405, 97477, 97403, 97402, 97404, 97408).  Foxbound Flowers reserves the right to refuse delivery to any address within or beyond the standard delivery zone.

Deliveries may be accommodated outside the standard delivery zone for an additional fee, which may include standard mileage plus $40/hour.  Please call a florist at 877-755-2867 for a delivery estimate.

Flowers may be left on a doorstep if the weather conditions are appropriate for longevity of the flowers.  It is the responsibility of the person ordering the flowers to make sure that the recipient is home (or will be at some point during the date selected for delivery).  Foxbound Flowers can not issue a refund for flowers delivered while the recipient was away from home for more than 24 hours.  

For the safety of our customers, Foxbound Flowers believes each recipient has a right to know who their flowers were sent by.  A recipient can request the first and last name of the sender of their flowers if the sender did not leave their name on the card.  Please fill out a contact form here or call/text 877-755-2867 to find out the sender identity.

 

Substitutions

We do our very best to show you exactly what you're getting!  That's why we have fresh new designs posted every week on our website.  Because flowers are a living, perishable product and susceptible to environmental factors beyond our control, we reserve the right to substitute any flower with a similar flower(s).  We'll make sure that you're still getting the same value in your arrangement, and that it still looks fantastic!

 

Customer Safety and Anti-Harassment

Foxbound Flowers takes the safety of our customers very seriously and we want to make sure that our customers and employees feel safe.  We do our best to make sure that Foxbound Flowers customers are not receiving, nor is Foxbound Flowers a part of any threats, harassment, or stalking.  Customers may be asked to change the language on their sentiment card if Foxbound Flowers feels in any way that it includes hate speech, harassment, or derogatory language, or may make the recipient feel unsafe by receiving the order, or the Foxbound Flowers employee feel unsafe in fulfilling and/or delivering the order.  Foxbound Flowers reserves the right to cancel any order at their discretion that does not comply with the Customer Safety and Anti-Harassment Policy, and may refund the order at any time.  

A recipient has the right to know who their flowers are from, and Foxbound Flowers will always tell the recipient who sent their flowers even if the customer requested it to be anonymous.