FAQ
How do I send a message or greeting with my flowers?
How long will my flowers last?
My flowers didn't last 3 days, now what?
Why are your arrangements available for such a short time?
Where do your flowers come from?
Why is your product all sold out?
How do I find out who my flowers are from?
Do you do wedding and event flowers?
Q: Where are you located?
A: Foxbound Flowers is open for walk-in customers Tuesday - Friday 10am - 5pm. The studio is located at 1262 W Lawrence Street Eugene, OR 97401. Please call or place an order online for Monday and Saturday deliveries.
Q: When do you deliver?
A: We deliver Monday-Saturday 10am-5pm.
Same day order cutoff: 2pm Monday-Friday*
Saturday Delviveries: Order by Friday 4pm
Delivery is $11.99 within Eugene, Oregon and Springfield, Oregon. If you are farther than 7 miles from our studio, additional fees may apply- please call 877-755-2867 to order.
Sorry, we can not guarantee specific delivery times.
*exclusions apply, subject to change based on holidays and order load
Q: How do I send a message or greeting with my flowers?
A: The message box is located at the bottom of the Cart Summary page. Enter your message in the box that says, "Add a Card Message Here". It's to the left of the Subtotal of your shopping cart and before you start entering the shipping information.
Don't forget to add your name to the bottom of the message so the recipient knows who sent the flowers! Mystery flowers aren't as fun as they may seem.
Q: How do I care for my flowers?
A: An important question! Keep flowers out of direct sun, away from drafts, fans, and heaters. Change their water every 1-2 days. Click the link below to get more tips and tricks to extending the life of your flowers.
Flower and Plant Care by Foxbound Flowers
Q: How long will my flowers last?
A: Although the vase life of flowers varies from flower to flower, we're sure our flowers are top-notch! Your flowers are guaranteed for 3 days, but often last longer. See our policies page for more about our guarantee.
Q: My flowers didn't last 3 days, now what?
A: Yikes! We're sorry to hear that. Although we take all the necessary steps to ensure freshness, please keep in mind that flowers are living things, and are affected by many things in their environment before and after they are cut. (It's nothing personal!)
If your flowers didn't last 3 days, please call us at 877-755-2867. We may ask for a snapshot of your flowers (in some instances this can help us diagnose a problem, and correct it in the future) within the 3-day window after receiving your flowers. Sorry, requests made after the 3-day window can not be honored. See our policies page for more information.
Q: Why are your arrangements only available for such a short time?
A: Foxbound Flowers is part of the Slow Flowers Movement and we are dedicated to sourcing all our product locally when available and responsibly (from California and the Pacific NW) when the growing season is over. Since this market is much smaller, there is more variability in the product available at any time. Simply put, our arrangements change frequently to reflect the product available. Some products are only offered for a week, while some are offered longer if the product is still available on the local or domestic market.
Florist's tip: Choose a Designer's choice arrangement at any price point during the summer months and into the fall. The local product turns over really fast and don't always make it into our online collection.
Q: Where do your flowers come from?
A: Foxbound Flowers is dedicated to sourcing flowers (and plants!) as responsibly as possible. This means sourcing as much product from local growers as possible. During the growing season (April-October) most of our flowers come from within 15-75 miles of Eugene, Oregon. When the growing season is over in the Wilamette Valley we source ALL of our product as close to home as possible (California and the Pacific NW). This helps keep our ecological footprint smaller by reducing admissions from global shipping practices. Learn more about our growers.
DID YOU KNOW only about 10% of the flowers sold in the U.S.A. are produced domestically?
Q: Why is your product all sold out?
A: Guessing how much product we need every week is no easy task, but we do our best. We don't get shipments every day, so if we go through a product really fast, we may have to wait a few days until the next shipment arrives to restock.
In order to ensure that you get the arrangement of your choice, be sure to order as soon as arrangements as possible.
Q: Do you do special orders?
A: Foxbound Flowers can make you an arrangement that you don't see online, but please remember our product changes frequently to reflect what is available on the local and domestic markets.
To arrange a special order call 877-755-2867 or fill out our contact form here.
Q: How do I find out who my flowers are from?
A: If the sender chose not to leave their name on the sentiment card, you can find out who sent them by emailing allears@foxboundflowers.com or calling 877-755-2867. Please see our policies page for more information.
Q: Do you do wedding and event flowers?
A: Yes! Please call 877-755-2867 to set up a consultation, or fill out a contact form here. We have a website dedicated to our wedding work:
www.foxboundflowersweddings.com