FAQ

 

Where are you located?

When do you deliver?

How do I send a message or greeting with my flowers?

How do I care for my flowers?

How long will my flowers last?

My flowers didn't last 5 days, now what?

Why are your 'Fresh Picks' arrangements for such a short time?

Where do your flowers come from?

Why is your product all sold out?

Do you do special orders?

How do I find out who my flowers are from?

Do you do wedding and event flowers?

 

Q: Where are you located?

A:  Foxbound Flowers is located in the Jefferson Westside neighborhood of Eugene, OR.   Since our sales are web-based, our studio location is open M-F 3:30-5:30pm only for those who have placed an online order and scheduled a pickup time.  

This helps us focus our energies on the thing we love most- beautiful bouquets, without the fuss of stocking extra inventory, arranging seasonal displays, staffing a store, etc.

 

 

Q: When do you deliver?

A:  We deliver Monday-Saturday 9am-5pm.  Orders placed after 3pm may be delivered the next business day.  

Sorry, we can not guarantee specific delivery times.

 

 

Q: How do I send a message or greeting with my flowers?

A: Scroll to the bottom of your shopping cart, and enter your message in the box that says, "Add a message or greeting for the recipient". It's to the left of the Subtotal of your shopping cart.

 

 

Q: How do I care for my flowers?

A:  An important question!  Keep flowers out of direct sun, away from drafts, fans, and heaters.  Change their water every 1-2 days.  Click the link below to get more tips and tricks to extending the life of your flowers.

Flower and Plant Care by Foxbound Flowers

 

 

Q: How long will my flowers last?

A:  Although the vase life of flowers varies from flower to flower, we're so sure that our flowers are top-notch that we GUARANTEE them for 5 days  (although sometimes they can last even longer!).   If you find a longer guarantee somewhere else, we'll honor it!  See our policies page for more about our guarantee. 

 

Q: My flowers didn't last 5 days, now what?

A:  Yikes! We're sorry to hear that.  Although we take all the necessary steps to ensure freshness, please keep in mind that flowers are living things, and are affected by many things in their environment before, and after they are cut.  (It's nothing personal!) 

If your flowers didn't last 5 days, please email us at allears@foxboundflowers.com. 

Include your

  • Name
  • Phone number (so we can reach out to you)
  • A snapshot of your flowers (in some instances this can help us diagnose a problem, and correct it in the future) within the 5-day window after receiving your flowers.  Sorry, requests made after the 5-day window can not be honored. See our policies page for more information. 

 

 

Q: Why are your 'Fresh picks' only available for such a short time?

A:  Since Foxbound Flowers is part of the Slow Flowers Movement, we are dedicated to sourcing all our product locally, and domestically when the growing season is over.  Since the domestic market is much smaller, there is more variability in the product available at any time.  Posting new arrangements in our 'fresh picks' category on frequent basis ensures that we use fresh, seasonal product available from local and domestic markets.  Simply put, our arrangements change frequently to reflect the product available.  This way we don't have to 'fill in' with products from around the globe when we've promised a product that is no longer available closer to home.  Some products are only offered for a week, while some are offered longer if the product is still available on the local or domestic market.  

  

 

Q: Where do your flowers come from?

A:  Foxbound Flowers is dedicated to sourcing their flowers (and plants!) as responsibly as possible.  This means we source as much product from local growers as we can.  During the growing season most of our flowers come from within 15 miles of Eugene.  When the growing season is over in the Wilamette Valley we source ALL of our product domestically*.  This helps keep our ecological footprint smaller by reducing admissions from global shipping practices.  Learn more about our growers.

NOT SO FUN FACT:  Only about 10% of the flowers sold in the U.S.A. are produced domestically. 

FUN FACT:  100% of the flowers (and plants!) sold from Foxbound Flowers are produced domestically.  

 

 

Q: Why is your product all sold out?

A:  Every week we have a set number of arrangements for sale.  Once they're all sold out, there won't be any more until next Tuesday when new arrangements are posted.  This helps us ensure that all the product in our shop is the freshest it can be!  

In order to ensure that you get the arrangement of your choice, be sure to order as soon as arrangements are posted on Tuesday!

 

 

Q: Do you do special orders?

A:  Foxbound Flowers can make you an arrangement that you don't see online, but please remember our product changes frequently to reflect what is available on the local and domestic markets.

   Please email Kelsey at allears@foxboundflowers.com to arrange a special order.  

 

 

Q: How do I find out who my flowers are from?

A:  If the sender chose not to leave their name on the sentiment card, you can find out who sent them by emailing allears@foxboundflowers.com.  Please see our policies page for more information.

 

 

Q: Do you do wedding and event flowers?

A:  Yes!  Please